Support

Support details are not live yet.

The product guides and FAQ explain the current experience, but a monitored support contact and event-day escalation route still need to be published.

What you can read now

  • How guests join, shoot, and return to the album.
  • How reveal modes, event links, passcodes, and weak-signal retries work.
  • The draft route for event and account deletion information.

What must be ready before launch

  • A tested, monitored contact owned by the service operator.
  • Published hours and an honest response target for normal and event-day issues.
  • An escalation path for access, payment, privacy, safety, and service incidents.

No hidden contact details

We have not inserted a placeholder email address or support promise. This page will be updated only after the operator confirms who receives and handles requests.